Refund and Cancellation Policy

Our focus is complete customer satisfaction. In the event, if you are displeased with the services provided, we will refund back the money, provided the reasons are genuine and proved after investigation. Please read the fine prints of each deal before buying it, it provides all the details about the services or the product you purchase.

In case of dissatisfaction from our services, clients have the liberty to cancel their projects and request a refund from us. Our Policy for the cancellation and refund will be as follows:

Refund Policy

We will try our best to create the suitable design concepts for our clients.

All transactions on the Netway website, monetary and otherwise, are non-refundable, non-exchangeable and non-reversible, save and except in the event of proven gross negligence on the part of Netway or its representatives or in the case of services covered by Money Back Guarantee, in which event the user agrees that the user shall only be entitled to a refund of the amount actually paid by the user and actually received by Netway with respect to the transaction done by the user.

In the event of refund of the amount to the customer for any reason, the amount will be refunded to the customer on the concerned credit card/debit card/bank account through Internet Payment Gateway process only and no cash refunds will be made.

All transactions which have failed and where we have received payment confirmation from the Internet Payment Gateway, a refund will be processed within 2 working days from the date of transaction and a mail will be sent in confirmation. Please note in refund cases, the concerned bank or card issuer may take 4-7 days to post a credit to your account.

This is an automatic process and will be followed in all cases. However, for cases where you have received a success confirmation but the payment is not reflecting in your account with us or any other case, you are welcome to log a complaint by sending an email to, or call us 0120-2807200 and we will provide you a quick resolution.

Cancellation Policy

We will try our best to create the suitable design concepts for our clients. In case any client is not completely satisfied with our product / service, full / part payment will be refunded
If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of payment gateway name payments refund will be made to the same account within 10 days.

Netway reserves the right at any time and/or from time to time, without giving or being required to give any reason or prior notice modify or discontinue, temporarily or permanently, the access to this section and remove and discard the contents.

Netway reserves the right to make changes to the Refund and Cancellation Policy without any prior notification to You; therefore You are advised to check these regularly. You can read the latest version of the Refund and Cancellation Policy by clicking on the “Refund and Cancellation Policy ” link provided on each page of this section.